The fine print, in plain words.

If your delivered roadmap does not align with the goal you shared, tell us and we will revise it. Most concerns are fully resolved with a revision rather than a refund — that is the fastest way to get value.

If you cancel before we deliver your roadmap (typically within 24 hours of purchase), you are entitled to a full refund. Simply write to our Grievance Officer with your order reference.

Once your personalised roadmap has been delivered, we first offer a revision. If you are still not satisfied and raise it within 7 days of delivery, we will review your case and may issue a partial refund, accounting for work already done and any mentor time used.

The following are not refundable once used or completed:

• Mentor sessions or mock interviews that have already taken place.
• Document reviews that have already been returned.
• Purchases where the goal-alignment promise was met and a revision was declined.

Email grievance@saarthii.in from your registered number/email with your order ID and the reason. We acknowledge within 48 hours.

Approved refunds are returned to your original payment method (UPI or card) via Razorpay. Under standard RBI and processor timelines, the amount typically reaches you within 5–7 business days, depending on your bank.

Refunds include the GST component collected on your purchase. Any processor fee that is non-recoverable will be clearly communicated before the refund is finalised.

This policy is in addition to — not instead of — your rights under the Consumer Protection Act, 2019. You may approach the appropriate Consumer Disputes Redressal Commission if a concern is not resolved by us.